Experience Design
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- ALL
- TIMELINE
- PROTOTYPING
- CHARACTER DEVELOPMENT
- QUESTION GENERATION
- CREATING IDEAS
- IDENTIFYING VALUES
- STORYTELLING
- PRIORITIZING IDEAS
- SCENARIOS
- DISCUSSION FACILITATION
- SHARING FEELINGS AND EMOTIONS
Timeline of Emotions
Using the Max Neef Human Needs Matrix as a thinking tool, participants reflect on notable life experiences that took place over the past year in their life. Participants attribute feelings and emotions to an event, thinking about that experience in a new way. Participants draw connections between feelings to experiences.
Approach: Micro
Feeling/Atmosphere: Reflective
Connecting Emotions and Events
Participants reflect on emotions and feelings tied to an historical event and plot their contributions on a timeline. Participants work collaboratively to draw connections and identify patterns between the events, feelings, and emotions on the timeline. Participants attribute feelings and emotions to an event in history, re-imagining the event from a feelings/emotions perspective.
Approach: Micro
Feeling/Atmosphere: Reflective
Timeling Towards a Direction and Ideas
Participants share memories and past events with their peers — mapping their histories on a communal timeline. Participants reflect on past events to generate actionable ideas for the close, near, and far future. Participants generate human driven ideas based on real individual, or shared histories.
Approach: Micro
Feeling/Atmosphere: Reflective, Community
Products, Systems, and Services of Influence
Participants draw connections between the products, systems, and services they use and interact with in their day to day lives. Participants begin to think from a products, systems, and service approach. We understand possible gaps in people's thinking around products, systems, and services.
Approach: Macro
Feeling/Atmosphere: Explorative
Prototyping for Feedback
We create programmable prototypes that preview how future programming might look and feel. Participants give feedback on the prototype. This process helps create user centred experiences. Clients see how new programming might look and feel. We collect feedback.
Approach: Micro
Feeling/Atmosphere: Selective
Character Generation
Participants generate as many characters as they can imagine — people, robots, insects, animals, anything. User centred approach beyond just human beings.
Approach: Micro
Feeling/Atmosphere: Creative, Fun, Imaginative
Community Persona Development
Using persona development to help uncover and define the needs and wants of a community. Leads to a community oriented design solution.
Approach: Micro
Feeling/Atmosphere: Fun, Reflective
1 000 000 000 Billion Questions
Used as a way to launch ideation or research, this tool encourages users to create high-quality, concise questions. Provides direction for future research.
Approach: Micro
Feeling/Atmosphere: Explorative
Top Three
Based on previously developed ideas, participants identify which three ideas possess the most potential. Participants identify strong ideas.
Scale: Micro
Feeling/Atmosphere: Neutral
Imagining New PSS and Emotions and Feelings
Participants contextualize the near, close, and far future. Participants develop new products, systems, and services for future use. Participants are encouraged to reflect on how having an understanding of the past might help create possible futures. Create ideas for new products, systems, and services driven by human experience.
Approach: Macro
Feeling/Atmosphere: Imaginative, Explorative
Service Mapping
Participants develop possible new services. By doing so, participants understand gaps in their current operations. Participants use images and categories to help visually present and organize their ideas.
Approach: Micro
Feeling/Atmosphere: Explorative, Reflective, Optimistic
Finding Opportunities
Participants identify opportunities to help align the actual vs. the desired experiences that take place at their organization. Participants identify the gap between actual and desired experiences and identify opportunities to fill the gaps.
Approach: Micro
Feeling/Atmosphere: Reflective, Motivating, Optimistic, Critical
Engagement Framework
A systematic and inclusive approach to designing successful, collaborative public engagement processes through communication and participation. We encourage intentional and meaningful dialogue through question and answer, feedback, and community input. We develop community engaged projects.
Approach: Macro
Feeling/Atmosphere: Reflective, Creative, Explorative
Creative Matrix
Using a matrix, participants consider the impact of time, space, and content. Participants are encouraged to quickly generate ideas. Shows potential relationships between existing ideas and new ideas. Potential transformation of new products, systems, and services.
Approach: Micro
Feeling/Atmosphere: Reflective, Critical
Using Observation to Create a Framework for Classification
Conduct observational research and communicate findings through data visualization. A way to compare context-based research with other secondary research.
Approach: Micro-Macro
Feeling/Atmosphere: Explorative
Values and Gaps
Participants identify the values and gaps apparent in stories shared for part one: Storytelling with Listening Lenses. We get a collection of shared values. Those values help us create a gap analysis. The gap analysis provides ways to ideate on potential ideas.
Approach: Macro
Feeling/Atmosphere: Reflective
Card Exercise
Participants discuss personal and shared opinions, values, and visions towards a chosen topic. Participants assess why they agree or disagree to, or with certain things — thinking about the act of agreement making in a deeper, more analytical way.
Approach: Macro
Feeling/Atmosphere: Reflective
Goals and Outcomes
Participants identify their goals and describe the primary values of each goal and how they may contribute to the success of their organization. Participants reflect on, and identify their goals and values. Allows us to see where people's values line, and possible gaps between current operations, and peoples values.
Approach: Micro
Feeling/Atmosphere: Reflective
Prioritization Matrix
This tool helps organize and prioritize new ideas and future opportunities. Participants organize their ideas on a matrix — categorizing the ideas based on the difficulty of execution, and the overall importance of the idea. Participants identify and define their goals and values. The Prioritization Matrix reveals the user's strongest idea(s). Helps establish the evolution of new ideas and opportunities from existing ideas/programming.
Approach: Micro
Feeling/Atmosphere: Reflective, Optimistic
Understanding Time, Scale, and Value
Participants use the topics time, scale, and value to help them better understand and identify their individual and shared goals and values. We collect information on what people value. Also, understand the evolution of how people form shared values. Participants build partnerships.
Approach: Micro
Feeling/Atmosphere: Reflective, Respectful, Engaging
Storytelling with Listening Lenses
Participants listen to a story through a unique listening lens — either: knowledge, trust, sustainability, or equity. This tool primarily focuses on the act of listening. Participants think about multiple, new perspectives of a story that is not based on one’s personal perspective.
Approach: Macro
Feeling/Atmosphere: Reflective, Calm
Group Story Generation
Participants collaboratively construct stories based on a provided topic. Scenario development based on individual perspectives. How to apply those scenarios to create a new product, system, or service.
Approach: Micro
Feeling/Atmosphere: Creativity, Imagination, Collaboration
Role Playing
Participants are led through an immersive experience — provided the opportunity to make hypothetical decisions. Makes visible people's needs and wants.
Approach: Micro-Macro
Feeling/Atmosphere: Creative, Explorative, Playful
"Speed-dating" as Peer Interviews to Collect Insights and Attitudes
A quick, ice-breaker that allows participants to meet, converse, and form relationships.
Approach: Micro
Feeling/Atmosphere: Casual, Fun
Prioritization Workshop
Users select actionable ideas that align with their visions and values. Participants identify the best possible idea that aligns with their specific visions and values. We understand where people's values lie and help them select ideas that meet everyone's individual criteria.
Approach: Micro
Feeling/Atmosphere: Inspired
Experience Mapping
Participants apply a five step mapping process to a scenario or experience. Participants draw connections and create links between different sections of the scenario or experience. Participants are encouraged to re-think and re-imagine daily experiences. Participants work to improve current, daily experiences. Potential transformation of new experiences based on current ones.
Approach: Micro-Macro
Feeling/Atmosphere: Explorative, Optimistic
Curation of Resources and Spatial Definition to Explore and Discuss
A highly interactive experience that allows participants to engage with, observe, and reflect on a given topic. This tool gets people to think differently and deeper about systems. People understand systems thinking.
Approach: Micro
Feeling/Atmosphere: Playful, Explorative, Fun